accidentalvix is taking a short break
Reviews
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DEBBIE on Feb 20, 2021
5 out of 5 starsLovely and colourful. Made with love and you can certainly see that
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DEBBIE on Feb 20, 2021
5 out of 5 starsThank you for these. The mum of the little boy I bought them for loved them x
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annarolly on Aug 27, 2019
5 out of 5 starsBeautiful romper for my baby boys first birthday. Excellent customer service. Made to a tight deadline thank you xxx
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Jaz on Apr 10, 2019
5 out of 5 starsI love these and I feel so much better about using them than cotton wool! Thank you!
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Séverine on Feb 13, 2019
5 out of 5 starsWe couldn’t be happier with the trousers! Delivery was quick, quality is amazing! We ordered a hoodie to go with them as soon as we received them that’s to say how much we love them!
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jessicafsmith on Dec 23, 2018
5 out of 5 starsSuper cute gift; well made and delivered quickly. Thank you!
It's our quirks and imperfections who make us who we are
Shop members
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Vix
Owner, Maker, Creator
I’m an interior designer by day, creative by night and accident prone all the time. I've always loved getting the sewing machine and fabrics, and started making children's clothes when there was a lack of non stereotypical boy/girl clothes x
Shop policies
Accepted payment methods
Returns & exchanges
Cancellations
Payment
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I will accept PayPal payment , and once I have receipt of this your order will be shipped within 2 working days unless custom orders or otherwise specified. You do not need a paypal account to pay through them, but it can make the process quicker.
BANK TRANSFER
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I accept instant bank transfers and once I can see the payment in my bank account your order will be shipped within 2 working days unless custom orders or otherwise specified.
DEBIT/CREDIT CARD PAYMENTS
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I accept card payments and once I can see the payment in my bank account your order will be shipped within 2 working days unless custom orders or otherwise specified.
Shipping
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All items are shipped first class post within 2-3 working days of receipt of payment unless customised/bespoke or otherwise stated, and are estimated to arrive within 2 working days of posting, although hopefully within 1 working day. Any delivery times for bespoke items will be discussed with you before you order but I aim to make and ship within 5-10 working days dependent on design and workload.
If you would like special delivery please just let me know, and this can be done at an additional cost.
Please note that depending on who is serving at the post office depends on whether some packages get through as large letter or small packet so I charge the higher rate in my Etsy shop but if I am charged the lower rate at the post office I will refund you the difference. This is the only way I can cover my postage costs and be fair.
INTERNATIONAL ORDERS
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All items are shipped airmail within 2-3 working days of receipt of payment unless customised/bespoke. Estimated delivery is 3-14 working days but you also need to allow extra for security checks and delays at airports, most things I have sent have been with the customer within that time frame but it can take up to 28 days.
Import duties, taxes and charges on international items are not included in P&P charges and are the responsibility of the buyer. Please check with your country's customs office about these additional charges before purchasing
Please order early to avoid disappointment, and contact me before buying if you have a specific deadline.
RECORDED/SPECIAL/AIRSURE DELIVERY
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If you want items sent by recorded/special/airsure delivery, I am happy to do this but it is not included in the shipping prices quoted, and will incur an additional cost.
Please send me a message before purchase if you wish to discuss or specify a shipping method
ADDRESS
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If your PayPal and Etsy addresses/names/details are different, your order will be sent to your Paypal address unless notified otherwise.
Additional policies and FAQs
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All feedback is welcome, whether that be a review or simply a private message, and I love to hear the stories behind why customers have chosen my handmade products. Etsy have recently changed their feedback system to a review system based on a star rating. I aim to provide a high quality service, and as much as I hope you won't be disappointed with your experience please be gentle as once you write your review it will be made public. Please can I ask that you let me know if you don't think the service and quality has been 5 star before leaving a review so I can address and strive to rectify your concerns, as subtracting even one star will eventually affect my 100% feedback score which I have worked hard to maintain since my Etsy shop opened.
PERSONALISED/CUSTOM ITEMS
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I am more than happy to make customised and personalised items, and these are often my favourites, so please don't hesitate to contact me. Most of the items in my shop can be made in a variety of fabrics, please ask if you would like to see alternatives or if you have a particular colour/pattern in mind.
Most cards and illustrations can have personalised text, be tweaked in colour/design or can be designed from scratch if you have someone or something in mind. A4 cards are also available, perfect for work cards or from a group, with plenty of space for colleagues to write in.
If you have any queries or suggestions please do not hesitate to contact me.
Privacy
I rely on a number of legal bases to collect, use, and share your information, including to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support; if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and as necessary for compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for 6 years to comply with HMRC tax regulations.
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Dropbox is Privacy Shield certified.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will delete your personal information upon request.
If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
For purposes of EU data protection law, I, Vicky Morse, am the data controller of your personal information. If you have any questions or concerns, you may contact me at vicky [!at] accidentalvix.co.uk. Alternately, you may mail me at the address below.
Seller details
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